Help desk without limits
Call, email, or open a request in your portal. We fix it remotely, and we do not count tickets.
Managed IT, custom software, and hardware engineering
Practical technology and support for growing businesses.
Managed IT from $125 a month per person: unlimited help desk, patching, backups, and someone to call when something breaks. Plus custom software and hardware we build ourselves when you need more than support.
- Unlimited remote help desk
- Monitoring, patching, and 1 TB of backup per person
- Our own kiosks, tablets, and embedded Linux platform
Managed IT from
$125per person, per month
- Unlimited help desk
- Patching and monitoring
- 1 TB backup per person
- Onsite hours included
The platforms we support every day
Microsoft 365, Google Workspace, Apple, Dell, Lenovo, HP, Cisco, Bell, 3CX, and the hardware behind our own devices.
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What's included
Everything your team needs, in every plan.
No tiers of help desk, no ticket counting, no surprise line items. This is what the monthly price covers.
Computers kept healthy
Updates, patches, and monitoring on every computer we manage, so a failing drive or a missed update gets caught before it costs someone a day.
Backups you can actually restore
1 TB of backup per person. When a laptop is lost, stolen, or dies, the files come back.
Onsite when a screen share is not enough
One onsite hour is included every month for the things that need hands. More is $150 an hour.
Premium includes three hours.
Email and accounts handled
Add Google Workspace or Microsoft 365 and we run it: new accounts, mailboxes, security settings, and offboarding when someone leaves.
Included with Premium.
Your own portal
Every request with its response target, every device, and every backup in one place. No chasing for updates.
How a request works
Something breaks. Here is what happens next.
You should never wonder whether anyone is looking at your problem. Every request has a response target you can see.
- 1
Ask
Call, email, or open a request in your portal. Say what is wrong in plain words; you never need to guess the technical term.
- 2
We take it
A technician picks it up and you can see the response target on the request. Urgent issues are answered within 2 business hours on Basic and 1 on Premium.
- 3
Fixed, then written down
We fix it remotely or come onsite. You confirm the fix in the portal, and the notes stay with your account so nobody starts from zero next time.
Pricing
Two plans. One price per person.
Pick Basic for dependable support, or Premium for faster answers and your email platform handled too.
Managed IT Basic
$125per person, per month
Everything a small team needs to stop thinking about IT.
- Unlimited remote help desk
- Monitoring and patching on every computer
- 1 TB of device backup per person
- 1 onsite hour every month
- Urgent requests answered within 2 business hours
- Your own portal for requests, devices, and backups
- Google Workspace or Microsoft 365 available as an add-on
Managed IT Premium
Most complete$175per person, per month
Faster answers, and your email platform run for you.
- Everything in Basic
- Google Workspace or Microsoft 365 licence and administration included
- Urgent requests answered within 1 business hour
- 3 onsite hours every month
- Requests go to the front of the queue
Three ways we work
Operate, build, engineer.
Most clients start with the support plan. Some need a tool built around how they work, or a device that lives outside the office. One team does all three, so nothing gets handed off to a stranger.
Operate
Managed IT support
Help desk, patching, monitoring, and backups for every person on your team, at a flat monthly price.
- Unlimited remote help desk
- Monitoring, patching, and 1 TB backup per person
- Onsite hours included every month
Build
Custom software
Internal tools, portals, and integrations for the work your off-the-shelf software cannot handle.
- Intake, approval, and job tracking
- Customer and staff portals
- Connecting the systems you already pay for
Engineer
Hardware engineering
Kiosks, rugged tablets, and connected equipment we design, build, and support ourselves.
- Our own kiosk and tablet hardware
- Strux OS, our embedded Linux platform
- Pilots before rollouts, support after
Engineered in-house
We design the devices we deploy.
The kiosk at the front desk and the tablet in the truck are ours: hardware we specify, an operating system we wrote, and software we support. When your work does not fit inside a browser tab, this is what we bring.
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Questions
The things people ask before they sign up.
Not covered here? Call 1-855-455-8130 or book a call.
Is there a minimum number of people?
No. One person or fifty, the price per person is the same.
What does the agreement look like?
A 12-month agreement, billed monthly. You add or remove people as your team changes and the bill follows.
What is not included?
Hardware, software licences, project work such as migrations or office moves, and onsite time beyond the hours in your plan. We quote those separately, before any work starts.
Which plan should we choose?
Basic covers most teams. Choose Premium if you want us to run your Google Workspace or Microsoft 365 as well, or if an hour of downtime costs you real money.
Do you support both Windows and Mac?
Yes. We support Windows and macOS computers, along with email and accounts on your phones.
Ready when you are
Get IT off your plate this month.
Tell us about your team and we will reply within one business day. Or book a 30-minute call and we will walk through it together.