Pricing

Simple pricing, per person.

You pay for the people we support, not for the tickets they open. Every plan includes unlimited remote help desk.

Managed IT Basic

$125per person, per month

Everything a small team needs to stop thinking about IT.

  • Unlimited remote help desk
  • Monitoring and patching on every computer
  • 1 TB of device backup per person
  • 1 onsite hour every month
  • Urgent requests answered within 2 business hours
  • Your own portal for requests, devices, and backups
  • Google Workspace or Microsoft 365 available as an add-on
Best for: Teams that want dependable support and someone to call, without an IT department.
Get started with Basic

Managed IT Premium

Most complete
$175per person, per month

Faster answers, and your email platform run for you.

  • Everything in Basic
  • Google Workspace or Microsoft 365 licence and administration included
  • Urgent requests answered within 1 business hour
  • 3 onsite hours every month
  • Requests go to the front of the queue
Best for: Teams where an hour of downtime costs real money, or that want email and accounts fully handled.
Get started with Premium

How many people are on your team?

Move the slider to see your monthly total. Every person gets the full plan.

8
Your monthly total$1,000
Managed IT Basic
$125 × 8
Onsite hours included
1 per month
Backup included
8 TB

Canadian dollars, before HST. Google Workspace or Microsoft 365 is quoted separately on Basic and included on Premium.

Add-ons

Only two things cost extra.

Google Workspace or Microsoft 365

Licence cost, quoted

Billed at the licence price for the edition you choose, plus our administration. Included with Premium.

Extra onsite time

$150 per hour

Beyond the hours in your plan, onsite work is billed by the hour with no minimum visit.

The fine print

Short enough to read.

  • Prices are in Canadian dollars. HST is added.
  • A 12-month agreement, billed monthly.
  • No minimum number of people. Add or remove people as your team changes.
  • Hardware, software licences, and project work are quoted separately, before any work starts.

Questions

What people ask about pricing.

Is there a minimum number of people?

No. One person or fifty, the price per person is the same.

What does the agreement look like?

A 12-month agreement, billed monthly. You add or remove people as your team changes and the bill follows.

What is not included?

Hardware, software licences, project work such as migrations or office moves, and onsite time beyond the hours in your plan. We quote those separately, before any work starts.

Which plan should we choose?

Basic covers most teams. Choose Premium if you want us to run your Google Workspace or Microsoft 365 as well, or if an hour of downtime costs you real money.

Do you support both Windows and Mac?

Yes. We support Windows and macOS computers, along with email and accounts on your phones.

What happens after we sign up?

We agree a start date, set up your portal, enrol your computers, and turn on backups. You have a named person to call from day one.

Where do you work?

We are based in Ottawa and support teams anywhere in Canada remotely. Onsite hours are for the Ottawa and Gatineau area.

We already have someone who helps with IT.

That works. We fit alongside an office manager or a part-time technician, and we document everything so nothing lives in one person's head.

Ready when you are

Get IT off your plate this month.

Tell us about your team and we will reply within one business day. Or book a 30-minute call and we will walk through it together.

Get startedBook a call