Help desk without limits
Call, email, or open a request in your portal. We fix it remotely, and we do not count tickets.
Managed IT
Your IT, handled. Priced per person.
One monthly price covers help desk, patching, monitoring, backups, and onsite time for every person on your team. Two plans, no minimum, no ticket limits.
- You have between a handful and a hundred people, and nobody whose actual job is IT.
- Someone on the team is the unofficial helper, and they would like their day back.
- You want one number to call and one price you can budget for.
Your portal
myMedeirosITPrinter on the second floor is offline
In progressResponse target 2 business hours · answered in 24 minutes
Devices
12
All patched this week
Backups
12 of 12
Last run this morning
Solution ready to confirm
We replaced the printer driver and re-added it for everyone on that floor. Confirm it prints for you.
What's included
What the monthly price covers.
Every plan includes all of this. Premium adds faster response, more onsite time, and your email platform.
Computers kept healthy
Updates, patches, and monitoring on every computer we manage, so a failing drive or a missed update gets caught before it costs someone a day.
Backups you can actually restore
1 TB of backup per person. When a laptop is lost, stolen, or dies, the files come back.
Onsite when a screen share is not enough
One onsite hour is included every month for the things that need hands. More is $150 an hour.
Premium includes three hours.
Email and accounts handled
Add Google Workspace or Microsoft 365 and we run it: new accounts, mailboxes, security settings, and offboarding when someone leaves.
Included with Premium.
Your own portal
Every request with its response target, every device, and every backup in one place. No chasing for updates.
How a request works
From 'it's broken' to 'it's fixed'.
Three steps, and you can watch each one in your portal.
- 1
Ask
Call, email, or open a request in your portal. Say what is wrong in plain words; you never need to guess the technical term.
- 2
We take it
A technician picks it up and you can see the response target on the request. Urgent issues are answered within 2 business hours on Basic and 1 on Premium.
- 3
Fixed, then written down
We fix it remotely or come onsite. You confirm the fix in the portal, and the notes stay with your account so nobody starts from zero next time.
Plans
Basic or Premium.
Most teams start on Basic. Premium is for teams that want faster answers and would rather not think about Google Workspace or Microsoft 365 at all.
Managed IT Basic
$125per person, per month
Everything a small team needs to stop thinking about IT.
- Unlimited remote help desk
- Monitoring and patching on every computer
- 1 TB of device backup per person
- 1 onsite hour every month
- Urgent requests answered within 2 business hours
- Your own portal for requests, devices, and backups
- Google Workspace or Microsoft 365 available as an add-on
Best for: Teams that want dependable support and someone to call, without an IT department.
Managed IT Premium
Most complete$175per person, per month
Faster answers, and your email platform run for you.
- Everything in Basic
- Google Workspace or Microsoft 365 licence and administration included
- Urgent requests answered within 1 business hour
- 3 onsite hours every month
- Requests go to the front of the queue
Best for: Teams where an hour of downtime costs real money, or that want email and accounts fully handled.
| Side by side | Basic | Premium |
|---|---|---|
| Urgent response target | 2 business hours | 1 business hour |
| Onsite hours included each month | 1 hour | 3 hours |
| Google Workspace or Microsoft 365 | Add-on at licence cost | Licence and administration included |
| Queue priority | Standard | Front of the queue |
| Remote help desk | Unlimited | Unlimited |
| Monitoring and patching | Every computer | Every computer |
| Device backup | 1 TB per person | 1 TB per person |
| Price per person, per month | $125 | $175 |
Onsite time beyond the included hours is $150 an hour. Prices in Canadian dollars, HST added, 12-month agreement billed monthly.
Getting started
What happens after you say yes.
- Step 1
A short call
We talk through your team, your computers, and what has been going wrong. Thirty minutes is usually enough.
- Step 2
A one-page agreement
Plan, number of people, start date, and price. Nothing hidden in an appendix.
- Step 3
Setup week
We create your portal, enrol each computer, turn on monitoring and backups, and meet the people who will be calling us.
- Step 4
Covered
From the start date, every request goes to us. You see it in your portal, and we handle it.
Questions
Before you decide.
Still not sure? Call 1-855-455-8130 or book a call and ask us anything.
Is there a minimum number of people?
No. One person or fifty, the price per person is the same.
What does the agreement look like?
A 12-month agreement, billed monthly. You add or remove people as your team changes and the bill follows.
What is not included?
Hardware, software licences, project work such as migrations or office moves, and onsite time beyond the hours in your plan. We quote those separately, before any work starts.
Which plan should we choose?
Basic covers most teams. Choose Premium if you want us to run your Google Workspace or Microsoft 365 as well, or if an hour of downtime costs you real money.
Do you support both Windows and Mac?
Yes. We support Windows and macOS computers, along with email and accounts on your phones.
What happens after we sign up?
We agree a start date, set up your portal, enrol your computers, and turn on backups. You have a named person to call from day one.
Where do you work?
We are based in Ottawa and support teams anywhere in Canada remotely. Onsite hours are for the Ottawa and Gatineau area.
We already have someone who helps with IT.
That works. We fit alongside an office manager or a part-time technician, and we document everything so nothing lives in one person's head.
Ready when you are
Get IT off your plate this month.
Tell us about your team and we will reply within one business day. Or book a 30-minute call and we will walk through it together.